Returns Policy


  1. RETURNS

    1. Any claims for defects, damages, or shortages must be made in writing within five (5) business days after receipt of the Goods.

    2. If the Customer does not give the notice as required in clause 1.1. the Customer is deemed to have accepted the Goods or services.

    3. If the Goods are delivered in a damaged condition or in damaged boxes it is the Customer's responsibility to note this on the delivery docket with the courier immediately upon delivery.

    4. The Supplier will replace only those orders that were processed incorrectly.

    5. The Supplier at its sole option will repair or reprint any order or part thereof that contains abnormal imperfections or fails to provide a reasonable representation of the approved colour proof. A reasonable colour variation between the approved proof and final printed product is unavoidable, expected and shall constitute an acceptable delivery.

    6. The Supplier at its sole option may elect to provide in lieu of repair or reprinting of an order a prorated credit for the damaged portion of an order. The replacement of the order will take place only after the receipt of returned merchandise in its original packaging.

    7. The Supplier will not replace the order if it determines that the order was misused or mishandled by the Customer or part of the order was used by the Customer and part of the order is being returned.  The Customer must receive a written authorisation to return a defective order or portion in advance of return.

    8. The Supplier’s liability for defective orders is limited to the price of the order exclusive of any shipping or postage charges.